Privacy policy

Privacy Policy

RhodesRunner Limited (“Company”) focuses on creating comprehensive and informative running information for the Internet. This Online Privacy Policy Statement is designed to help us better serve our customer’s needs, while meeting their online privacy expectations. The Company Site automatically recognises information about our visitors in order to improve the quality of our Site and provide our users with dynamic web pages. To achieve this goal, we determine what computer you are accessing our Site from and record the pages you have viewed, as well as other Site usage information. This information allows us to better serve our visitors to the Site and improve our content. This information is not rented or sold to any other company. The Site does not collect personal identifying information except with your specific knowledge and consent. This information is never shared with any outside party without your prior consent. At times, the Site will request that you provide non-identifying information such as race distances and performance times so that we may provide you with customised information. It never is connected to any personal information. In some instances, we may require certain personal information, such as an e-mail address, mailing address, etc. This information will be used only for the specific purpose for which you supply it (e.g., signing up for the coaching program).

From time to time we may publish event results (publicly available information) that associates your name and the fact that you are training with RhodesRunner Limited. You may choose to opt out of these event reports and associated communications designating your request by email to info@rhodesrunner.com.

On occasion, we may run promotions or request material for publishing. In order to participate, we may require your identity and perhaps ask your permission to have it publicly associated with your submission. The exact rules will vary by case and will be clearly noted on relevant pages. Your participation will always be voluntary and knowing. We may contact you via e-mail or otherwise to inform you about specials, new products or services, or changes to this privacy policy. You may choose to opt out of communications by designating your request by email to info@rhodesrunner.com. We will not sell or rent your e-mail address to any third party outside of our organisation.

The Site contains links to other sites. Please be advised that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site.

From time to time we may request information from you through voluntary surveys, contests, and questionnaires. Participation through responding to us through the survey, contest, or questionnaire is completely voluntary. You may choose whether or not to participate and therefore disclose the requested information, and your use of this Site is not based on the disclosure of the requested information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip/postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Site. We reserve the right to utilise answers to requested information in order to directly market products and services to you.

Please periodically review this page to keep apprised of any changes to this RhodesRunner Limited Privacy Policy Statement. Additionally, please review the RhodesRunner Limited disclaimer to learn more about the terms and conditions governing this Site.

European Global Data Protection Regulation

RhodesRunner Limited understands Member Registration and Payment Information may be considered Personal Data under European Union Global Data Protection Regulations (GDPR). Rhodes Runner Limited endeavours to comply with GDPR including, but not limited to, a) protecting your right to have Personal Data collected only after you have specifically taken action to approve the collection of your Personal Data, b) the right to easily access a mechanism to withdrawal that approval and have your Personal Data promptly removed from our proprietary internal database, c) using industry standard best practices to maintain care, custody, and control over the Personal Data we collect, and d) reporting as prescribed by GDPR any breach of Personal Data within 72-hours of our discovery of such breach. Rhodes Runner Limited believes the nature and scope of the Personal Data it collects does not require the designation of a GDPR Data Protection Officer.

And, we aim to store as little personal information as possible. We store your name and email (and physical address, if necessary, for shipping physical products) in order to process your orders and send you an invoice.

We do NOT store your credit card information, which is entered by you directly with our payment provider.

Our vendors

We may share parts of your data with the following 3rd party vendors that we require to make your products and services work:

• ShopPay by Shopify, PayPal and Seal Subscriptions: For processing payments and managing subscriptions. Your name, email and credit card information is managed by them and never stored anywhere in our system.
• Judge Me the product review site, your name and email address is passed to them and managed.
• Final Surge: If you are a RhodesRunner member, then your order information is shared with Final Surge in order to provide access to your training plan and Club member content. You can delete or retrieve the information held by FinalSurge in accordance with their privacy policy. 
  
• Google G Suite: For email communication with customers and website analytics.
• Facebook: Customer activity data is shared using the Meta Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity.

 

Your data

If you wish to access, modify or delete your data please send an email to info@rhodesrunner.com with your request and we will make sure to process it as quickly as possible. If you have any questions or concerns please contact us using the same email address.